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copyright Certified Omnistudio Consultant Sample Questions (Q31-Q36):

NEW QUESTION # 31
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

Answer: C

Explanation:
The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases


NEW QUESTION # 32
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or copyright)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers

Answer: B,D

Explanation:
The two elements that the consultant should recommend for this step of the process are: Radio and Currency.
A Radio element can display a list of options for the user to choose from, such as payment type. A Radio element allows only one option to be selected at a time, and can also have icons for each option. A Currency element can display a field for the user to enter a currency value, such as payment amount. A Currency element can also have validation and formatting options, such as minimum and maximum values, decimal places, etc


NEW QUESTION # 33
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

Answer: B

Explanation:
The type of action that the consultant should recommend to meet this new requirement is Navigate. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use a Navigate action to add a new action to the FlexCards that redirects users to an external web page


NEW QUESTION # 34
Which two functions can be performed by DataRaptors?
Choose 2 answers

Answer: A,B

Explanation:
DataRaptors are OmniStudio data tools that can perform various functions on data, such as reading, writing, transforming, and validating. They can work with copyright data and external data sources. The two functions that can be performed by DataRaptors are:
* Transform data: DataRaptors can use transformation rules to manipulate data, such as changing the format, applying calculations, mapping values, etc.
* Read and write data to copyright: DataRaptors can use SOQL or SOSL queries to read data from copyright objects and fields, and use DML operations to insert, update, delete, or upsert data to copyright.
The functions that cannot be performed by DataRaptors are:
* Combine requests into a single response: DataRaptors cannot aggregate multiple requests from different sources into one response. This can be done using Integration Procedures, which can orchestrate multiple DataRaptors or REST calls into a single process.
* Read and write data to external systems: DataRaptors cannot directly access external systems or APIs.
They need to use Integration Procedures or REST elements to invoke external services and pass the data to or from DataRaptors.


NEW QUESTION # 35
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

Answer: C

Explanation:
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud


NEW QUESTION # 36
......

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